Delete Your Account & Data

Overview

You can delete your Apex Rider account and the data associated with it at any time. You don't need an account to use the core ride features — but if you created one for the community layer or cross-device sync, this page explains how to remove it, what is deleted, and what (if anything) we are required to keep.

Note: data stored only on your phone (offline maps, rides you never synced) is removed when you delete it in-app or uninstall Apex Rider.

Delete in the app

The fastest way is in the app:

1. Open Apex Rider and go to Profile → Settings → Account.
2. Tap Delete account.
3. Confirm. Your account and synced data are scheduled for permanent deletion.

Request deletion by web

Prefer not to use the app, or already removed it? Request deletion here — no login required:

Request account & data deletion

Email apexriderapp@gmail.com from (or naming) your account email so we can verify the request. We may ask one or two questions to confirm it's really you before deleting.

What gets deleted

• Your account profile, handle and login credentials.
• Synced ride history, GPS tracks, routes and imported/exported files held in your account.
• Garage, maintenance and fuel records linked to your account.
• Emergency contacts and SOS settings stored in your account.
• Community posts, photos and road reports (or they are anonymised where removal would break shared threads).
• Analytics and diagnostics tied to your account identifier.

What may be retained

After deletion we may retain a limited set of records where the law allows or requires it — for example transaction/billing records, fraud-prevention and security logs, and information related to a safety/SOS incident or a legal claim. Anything retained is kept only as long as necessary and remains protected under our Privacy Policy. Backups are purged on a rolling schedule.

How long it takes

Account access ends immediately. Deletion of your data from active systems completes within 30 days, and from routine backups within 90 days, unless a longer period is legally required. We'll confirm by email when a web request is complete. Questions? Visit Support.