Delete Your Account & Data

Overview

You can delete your Apex Rider account and the data associated with it at any time. You don't need an account to use the core ride features — but if you created one for the community layer or cross-device sync, this page explains how to remove it, what is deleted, and what (if anything) we are required to keep.

Note: data stored only on your phone (offline maps, rides you never synced) is removed when you delete it in-app or uninstall Apex Rider.

Delete in the app

The fastest way is in the app:

1. Open Apex Rider and go to Settings → Account & legal.
2. Tap Delete account.
3. Confirm. Your account and associated data are deleted immediately.

Request deletion by web

Prefer not to use the app, or already removed it? Request deletion here — no login required:

Request account & data deletion

Email support@apexrider.app from (or naming) your account email so we can verify the request. We may ask one or two questions to confirm it's really you before deleting.

What gets deleted

All owner-scoped data is removed via cascade, including:

• Your account and login credentials.
• Your profile — name, bio, avatar and social links.
• Rides and GPS tracks, routes, and imported/exported files held in your account.
• Posts, comments and kudos you created.
• Chat messages and direct messages you sent.
• Fuel logs, maintenance logs and check-ins.
• Emergency contacts and SOS settings.
• Crowd-sourced submissions.
• Push notification tokens.

Content others have already saved, or that is part of a shared group conversation, may persist for those users.

What may be retained

After deletion a limited set of data may persist for a short time or where the law allows:

• Aggregated / anonymised analytics that are no longer linked to you.
• Encrypted backups — expire within about 7 days (Supabase point-in-time recovery window).
• Diagnostic / crash reports held by our processors — up to about 90 days.
• Anything we must keep to comply with the law (e.g. security or legal-claim records).

Anything retained is kept only as long as necessary and remains protected under our Privacy Policy.

Third-party processors

Deletion requests are propagated to our processors per their retention policies:

• Supabase (backend & storage) — your records are deleted from active systems; point-in-time backups expire within about 7 days.
• Firebase (analytics & messaging) — data expires within its configured window (e.g. 14 months for Analytics).
• Sentry / Crashlytics (diagnostics) — crash and error data is retained for about 90 days.

How long it takes

In-app deletion removes your account and data immediately. For a web request, we verify ownership and delete within 30 days (usually sooner). Encrypted backups then expire within about 7 days, and diagnostic data held by processors within about 90 days, unless a longer period is legally required. We'll confirm by email when a web request is complete. Questions? Visit Support.